CU Recovery is passionate about being the #1 resource for Credit Unions. The modules in this course are the result of 25+ years of real-life, hands-on experience in collecting outstanding debts for over 2600 credit unions, nationwide. Our expertise is now available to you, when you need it, and on a schedule that fits your busy day. The course modules and materials will provide you with proven best practice tools to ensure productive collection calls.
Learn the importance of messaging and how they can create efficiencies and enhance your return call back ratios.
Learn how using a guide like the "CUR Roadmap" can improve your call quality to motivate members to take action and resolve their past due accounts. Identify the various call types that are made each day to help you tailor the language for the best results.
You will learn about the value of call assessments and how rating your calls will improve call quality. We will show you how the Roadmap and Call Assessment Forms work side-by-side when breaking down the 5 key components of a production collection call.
Review of what you have learned. You will also hear about different ways others have customized the program to fit their department needs.
4 training modules
100% online with 24/7 access
Accompanying course materials available to download