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We improve financial outcomes for our clients. From articles on collection practices that provide insights for people managing delinquency to case studies, showing how clients reached their goals using the solutions and thought leadership of CU Recovery & The Loan Service Center. Take a look at articles and case studies that can help you connect with the industry and your members.

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Adapting Collections and Recovery Strategies in a Changing World
Consumer caution will likely continue to have a major impact on credit union collection departments. TransUnion's latest survey found that 59% of americans whose income has been impacted by COVID-19 …

Adapting to Post-COVID Consumers
There is no question the current pandemic has changed the way credit unions will operate in the future …

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Case Studies

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Bayer Heritage FCU

Challenge: Delinquency has increased to over 2%. Needed better processes earlier in the delinquency cycle.

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Community 1st Credit Union

Challenge: Bring the collection staff to a new level of effectiveness through training.

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GreenState Credit Union

Challenge: Achieve acceptable levels of delinquency. Keep charge-off recoveries at industry average.



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Session 1
Strategies Now and For the Future

Collection managers and leaders shared recent trends and success stories along with insights on the future of the collection landscape.

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