Insights

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We improve financial outcomes for our clients. From articles on collection practices that provide insights for people managing delinquency to case studies, showing how clients reached their goals using the solutions and thought leadership of CU Recovery & The Loan Service Center. Take a look at articles and case studies that can help you connect with the industry and your members.


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Top Articles


Adapting to Post-COVID Consumers
There is no question the current pandemic has changed the way credit unions will operate in the future …

Today’s Genuine Member Experience Builds Loyalty for Tomorrow
Now more than ever, the credit union philosophy of “people helping people” is critical to maintaining member loyalty and …

360 Degree Collection Department Training
Success stories are often the result of tiny steps in the right direction. But the beginning of the process is really looking for …

Payment Plan Negotiations
Member debt collection efforts can reach a point where you consider taking partial payments or setting up a payment plan...

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Case Studies

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Bayer Heritage FCU

Challenge: Delinquency has increased to over 2%. Needed better processes earlier in the delinquency cycle.

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Community 1st Credit Union

Challenge: Bring the collection staff to a new level of effectiveness through training.

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GreenState Credit Union

Challenge: Achieve acceptable levels of delinquency. Keep charge-off recoveries at industry average.

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Videos

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Strategies Now and For the Future

Collection managers and leaders shared recent trends and success stories along with insights on the future of the collection landscape.

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