Missions & Values

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CU Recovery & The Loan Service Center provide skill sets that combine resources, experience, talent and collection best practices that can be trusted to get the job done. The companies have developed a culture that has redefined the collection industry by providing credit unions with better tools for debt recovery.

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  • Treat the delinquent members we work with every day the way we would want to be treated if we found ourselves in a similar situation.
  • Maintain a workplace culture that fosters open and honest communication, teamwork, trust, fun, respect, appreciation, hard work, accountability, shared values and results.
  • Be socially responsible.
  • Provide a level of customer service that results in being recognized as an industry leader.
  • Provide our people with the best training in the industry.
  • Provide our people with a flexible work schedule that puts family first.


  • To exceed our client's expectations in terms of dollars recovered and thoroughness in pursuit of their delinquent accounts.
  • To exceed our client's expectations in terms of customer service by providing timely and accurate communication on their accounts and by demonstrating a genuine concern for the profitability and growth of their organization.

  Employee Relationships

  • To provide the opportunity and the environment for the employees of CU Recovery, Inc. and The Loan Service Center, Inc. to grow personally and professionally within our organization.
  • To instill in our people an attitude of personal responsibility for the level of opportunities available to them within our organization.
  • To financially reward and recognize those individuals who demonstrate a desire and the ability to contribute to the company's goal of profitable growth.

  Member Relationships

  • To deal ethically, compassionately and fairly with members who are making an honest attempt to repay a debt.
  • To maintain a professional demeanor with those members who refuse to pay their debts voluntarily.

  Vendor Relationships

  • To expect our vendors to strive to meet the same standards we demand of ourselves in our client relationships.
  • To treat our vendors as we would like to be treated.

  Community Relationships

  • To give some of our time, talent and money back to the communities and institutions that support us, regardless of profitability.