Your collectors are doing a FANTASTIC JOB!!! You are the first collection agency that I actually look forward to getting a check from each month because I can't wait to see how much was collected! WE LOVE IT!!! Thank you, and please thank the collectors for all their hard work.
St. Paul Federal Credit Union outsourced all of our collections to CU Recovery and The Loan Service Center in early 2007. Since then they have demonstrated to us that this was the right move on our part, as our total delinquency has gone down significantly with their professional approach to phone calls and working with our members to get them current on their obligations to the Credit Union.
We use CU Recovery for third party collections on charged off loans. I am extremely pleased with them. They provide good service, don't generate complaints and are easy to work with.
We think of CU Recovery as an additional part of our collection team. They have recovered on accounts that we had taken to the stale or exhaustion point. Our annual recoveries have increased by using CU Recovery as an addition to our collection efforts.
Honda FCU has used CU Recovery for many years. We have CU Recovery to collect our charge off accounts as well as the collection letter series. We have had great success with CU Recovery. Not only is uploading of files a quick and easy alternative to get our delinquencies to collection, but by teaming up with Akcelerant, I can now see their collection notes on my files without going to their website or making a phone call.
We have used CU Recovery since 2000 for charged off loan balances, skip tracing and some repossessions. They handle the accounts professionally and thoroughly. Their collection ratios are above average and they provide great results with our growing volume. We have attended training seminars they offer as well, and have never been disappointed. They are great!
Working with CU Recovery is so easy! The staff is friendly and efficient. I'm confident that when I call or send them an account that they will do their best to help me out. They are a great resource for our credit union, they do an all-around excellent job!
CU Recovery's collection efforts on our charged off unsecured debts and negative share accounts has had a positive impact on our new charge off goal each year. We are so happy with CU Recovery that they are the exclusive collection agency we use for our unsecured debt and negative shares. From my experience their service is thorough, prompt, effective and compliant, and I consider them to be a top notch organization.
Kudos to your collectors again for last month!!! There were a lot of old accounts with recoveries!!! Thank you!!
We are in our third year with The Loan Service Center and we are very pleased with their service. They became our "Debt Resolution Department" not our collections department. When you hire LSC it's like an extension of your team.
I just wanted to share that when we printed out the late notices today, there was about HALF of what we have been having. I attribute this to The Loan Service Center. THANKS YOU! This shows that it was a wise choice to bring LSC on board to help with our collections.
Gary Williams was here on Monday and picked up more loans and deposit accounts that were charged-off recently - he certainly gets in and out in no time at all! As swamped as I am, he saved me a LOT of additional work.
I wanted to take a minute and share ... the impact LSC has had on our operations. LSC is wonderful to work with and have demonstrated great success in collecting payments for us. We are very appreciative of this business relationship.
I wanted to thank you on behalf of my staff and Rogue Federal Credit Union for your company's help with our early collection calls. Your staff was able to step in and help us in a time of need and I sincerely appreciate that.
When we had some delinquency and staffing issues in 2002, LCS became an integral part of our Collection Department. They helped decrease our delinquency ratio from 1.11% to .45% in less than a year. We continue to use LSC's services on a periodic basis today during transition periods. Because of their commitment to credit unions and its member, we are confident that collection calls will be handled to our satisfaction.