Headquartered in Wyoming, Minnesota, CU Recovery and The Loan Service Center provide two separate and distinct services to our credit union clients.
CU Recovery, Inc. (CUR) is a full service collection agency managing non-performing and charged off loans with a comprehensive menu of third party collection services. CUR is recognized as the leading industry expert for credit union collections of all loan types.
The Loan Service Center, Inc. (TLSC) provides staff to credit union collection departments on a part time, full time, temporary, or permanent basis. TLSC is not a collection agency. TLSC Account Service Representatives work under the direction of the credit union's Collection Manager and follow the collection procedures established by the client to service the client's delinquent loan portfolio prior to charge off. The TLSC team is acknowledged by credit unions as the most capable at minimizing losses from delinquent loans through competent, consistent coverage.
We believe there are no two companies in the nation better equipped to serve the needs of credit union collection departments than CU Recovery and The Loan Service Center. We understand the difference between a member and a customer. We know what a SEG is as well as a field of membership. We understand the relationship that exists between a credit union's board, its management, and its members. Most of all, we understand that you need us to minimize the exposure to loss caused by delinquent loans through respectful interactions with your members and that you want to be kept informed of our progress.
Our goal is to become the resource for all matters related to account delinquency. We won't make pie in the sky recovery promises. What we will promise is an ethical and thorough approach to maximizing recoveries from your placements, minimizing the loss from delinquent loans, and a customer service commitment that is second to none in the industry.