Services

First-Party Collections: The Loan Service Center is an integrated solution for all loan types prior to charge off, and customizable to your needs.

Third-Party Collections: Our delinquency management solution provides your credit union with a single-source of service that elevates the member experience reflecting the personalized care that your members expect from your brand.

Collection Training: Our training courses are designed to strengthen your collection staff by increasing their knowledge and confidence, which leads to effective and productive delinquency management.

Jack Lynch

As Chief Risk Officer, Jack oversees PSCU’s Fraud and Risk Management Operations, including Fraud Analytics, Fraud Recovery Services, and Outbound/Inbound Fraud Calls.

As President of CUR/TLSC, Jack oversees delivering a comprehensive suite of debt management solutions.

An advocate of risk management best practices, he also serves on the VISA North America Risk Council, MasterCard US Advisory Council, and Pindrop Customer Advisory Board.

Steve Balmer

Steve is MVP of Delinquency Management at PSCU and has been with the company since 2007. He provides management and leadership support to Delinquency Management operations in Phoenix AZ, St Petersburg FL, and Wyoming MN. The Delinquency Management function handles both First- and Third-party collection efforts, utilizing outbound calling and technology solutions for over 1,000 clients nationwide.

Chris Becker

Chris Becker is Chief Operating Officer at CU Recovery and The Loan Service Center. Chris is responsible for overseeing teams of dedicated collection professionals, focusing on protecting clients, consumers and employees while driving successful account resolution.

Wendy Elieff

Wendy oversees the success of the client service and marketing teams. Wendy is responsible for developing, implementing and monitoring cohesive marketing strategies to increase brand awareness. She is also responsible for building and maintaining client relationships by staying abreast of and responding to changes in the credit union marketplace.

Audrey Brooks

As the Human Resource Manager, Audrey is responsible for providing the knowledge, necessary tools, and administrative services to build effective teams and inspire employee empowerment. She believes in employee development and drawing together resources to improve business performance.

Laura Gerdes

As Vice President of the Information Technology department, Laura is responsible for development and implementation of new technology to streamline current services and enhance the company business model. Her role focuses on keeping client’s data secure and looking forward to the possibilities for new communication methods within the industry.

Ronda Ormson

Ronda is the Compliance Officer for CU Recovery and The Loan Service Center. She is responsible for ensuring the company complies with outside regulatory requirements, updating internal policies to mitigate risk and keeping the legal and ethical integrity of the company intact through policy enforcement and program planning.

Built, Owned and Governed by Credit Unions

Our Delinquency Management Services provide credit unions with a single source for delinquency management with the highest quality agents and technology. CU Recovery is recognized as the industry’s leading expert for third-party collections of all loan types.

The Loan Service Center is acknowledged as the most capable at minimizing first-party losses by supplying skilled staff and consistent coverage. We understand that you need us to minimize the exposure to loss caused by delinquent loans through respectful interactions with your members and that you want to be kept informed of our progress.

Explore how CU Recovery and The Loan Service Center can minimize losses from unpaid loans with its delinquency management suite of services, payment portal and client support.

Serving credit unions since 1990

Worked with over 2,700 credit unions nationwide

Repossessed over 15,000 pieces of collateral

Collected over $265 million for our clients

CUR and TLSC is made up of 146 employees

We have the skills, track record and experience to minimize your delinquency losses and keep you informed with real-time file updates combined with a customer service commitment that is second to none in the industry.

History Timeline

CU Recovery has over 30 years of providing collections exclusively for credit unions.

2018		CU Recovery and The Loan Service Center became wholly owned subsidiaries of PSCU. To enhance their commitment to education, Training on the Go, an online video training series, was introduced.
2010		The CU Recovery Collection Academy in Minneapolis was launched to provide credit unions with continuing education on topics to help effectively operate their collection department.
2003		The company pioneered online access to collector notes and an online file submission process, streamlining the client experience.
1997		Responding to the needs of credit unions, The Loan Service Center was formed to provide first party collection staff on a temporary, full time or permanent basis.
mid-1990’s		The company begins collecting outside of Minnesota and introduces education for credit unions on organizing collection tasks and implementing successful collection processes.
1990		CU Recovery is established in Wyoming, MN to help Minnesota credit unions maximize recoveries from charged-off loans.

Leadership

Our leader’s enthusiasm and passion provide the exceptional experience you expect from a business partner.

Jack Lynch / Chief Risk Officer at PSCU and President of CU Recovery & The Loan Service Center

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Steve Balmer / Managing Vice President at PSCU, CU Recovery and The Loan Service Center

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Chris Becker / Chief Operating Officer

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Wendy Elieff / Senior Vice President Client Service and Marketing

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Audrey Brooks / Human Resources Manager

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Laura Gerdes / Vice President Information Technology

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Ronda Ormson / Compliance Officer

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Community

Knowing community has contributed to our success, our culture revolves around our service commitment to employees, credit unions and their members, industry vendors and the community we live and work in.

Credit Union Community

Employee Enrichment

Charitable Gifting