About Us

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Built, Owned and Governed by Credit Unions

Our Delinquency Management Services provide credit unions with a single source for delinquency management with the highest quality agents and technology. CU Recovery is recognized as the industry’s leading expert for third-party collections of all loan types.

The Loan Service Center is acknowledged as the most capable at minimizing first-party losses by supplying skilled staff and consistent coverage. We understand that you need us to minimize the exposure to loss caused by delinquent loans through respectful interactions with your members and that you want to be kept informed of our progress.

Explore how CU Recovery and The Loan Service Center can minimize losses from unpaid loans with its delinquency management suite of services, payment portal and client support.

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Serving credit unions since 1990

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Worked with over 2,700 credit unions nationwide

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Repossessed over 15,000 pieces of collateral

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Collected over $265 million for our clients

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CUR and TLSC is made up of 146 employees

We have the skills, track record and experience to minimize your delinquency losses and keep you informed with real-time file updates combined with a customer service commitment that is second to none in the industry.

History Timeline

CU Recovery has over 30 years of providing collections exclusively for credit unions.

2018   CU Recovery and The Loan Service Center became wholly owned subsidiaries of PSCU. To enhance their commitment to education, Training on the Go, an online video training series, was introduced.
2010   The CU Recovery Collection Academy in Minneapolis was launched to provide credit unions with continuing education on topics to help effectively operate their collection department.
2003   The company pioneered online access to collector notes and an online file submission process, streamlining the client experience.
1997   Responding to the needs of credit unions, The Loan Service Center was formed to provide first party collection staff on a temporary, full time or permanent basis.
mid-1990’s   The company begins collecting outside of Minnesota and introduces education for credit unions on organizing collection tasks and implementing successful collection processes.
1990   CU Recovery is established in Wyoming, MN to help Minnesota credit unions maximize recoveries from charged-off loans.

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Leadership

Our leader’s enthusiasm and passion provide the exceptional experience you expect from a business partner.

Jack Lynch

Jack Lynch /

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Steve Balmer

Steve Balmer /

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Chris Becker

Chris Becker /

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Wendy Elieff

Wendy Elieff /

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Audrey Brooks

Audrey Brooks /

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Laura Gerdes

Laura Gerdes /

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Ronda Ormson

Ronda Ormson /

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Community

Knowing community has contributed to our success, our culture revolves around our service commitment to employees, credit unions and their members, industry vendors and the community we live and work in.

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Credit Union Community

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Employee Enrichment

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Charitable Gifting