Full compliance to industry best practices for securing your data. Each year, we review and update proven security solutions to make sure that your data is safe and secure during transfer and while in use for business purposes. We routinely subject our security systems, practices and procedures to rigorous testing.System Backup
We back up data critical to daily operations every night. Backup records are stored at a secure off-site location transported in locked containers. Records are tested as part of a maintenance schedule to ensure the integrity of the data. Interested in receiving our Compliance/ Data Security package? Details provided on request.Click here
to contact a Client Service Representative.
Your trust is important to us. CU Recovery & The Loan Service Center are firmly committed to protecting your information and the information that you submit. Our notice discloses the privacy practices for CU Recovery, Inc. & The Loan Service Center, Inc. and applies solely to information collected by this web site.
Training is our Foundation: CU Recovery & The Loan Service Center have a strong commitment to ongoing training and development for its employees and the credit unions that they serve. With CU Recovery & The Loan Service Center you will have a world class collection staff at your fingertips. We take pride in our ability to meet the needs and goals of our credit union clients. Our employees are trained experts in all areas of collection, at any stage of the collection process, providing the highest level of customer satisfaction in the industry. They are taught from Day 1 that compliance and empathy are key ingredients to overall collection effectiveness. There are no shortcuts. Our people are trained to be aware of your brand, your goals and your sensibilities on every member interaction.
Online Tools & Reports: Manage your files through our secure website. Submit referrals 24/7, view status of files, review reports and performance, and view collector notes and amounts paid in real time.