Why Choose CU Recovery & The Loan Service Center? 
  • Serving credit unions since 1990
  • Worked with over 2700 credit unions nationwide
  • FDCPA compliant in all aspects of its business model
  • Collect in all 50 states
  • Member of the American Collectors Association for 20+ years

Why is CU Recovery & The Loan Service Center the #1 Collection Solution for Credit Unions?

CU Recovery & The Loan Service Center provide skill sets that combine resources, experience, talent and collection best practices that can be trusted to get the job done. The companies have developed a culture that has redefined the collection industry by providing credit unions with better tools and custom designed solutions for debt recovery. We are confident that we deliver a combination of fresh technology, comprehensive services, experienced management and an easy to use file management system that no other competitor can deliver in the credit union collection industry. You will find details of what we do and how we do it throughout the website. We encourage you to contact us with questions.

Compliance
CU Recovery & The Loan Service Center has a compliance program that is forward thinking in its design. CU Recovery & The Loan Service Center conduct themselves with the greatest possible degree of adherence to legislative and regulatory guidelines. Our telephone calls are recorded for the protection of credit unions, debtors and CU Recovery & The Loan Service Center. CU Recovery & The Loan Service Center are licensed and bonded in all states as specifically required for collection agencies. We comply fully with the Fair Debt Collection Practices Act and the code of ethics as adopted by the American Collectors Association. All collection practices employed by CU Recovery & The Loan Service Center comply with applicable state and federal regulations. Interested in receiving our Compliance/ Data Security package? Details provided on request.
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Data Security
Full compliance to industry best practices for securing your data. Each year, we review and update proven security solutions to make sure that your data is safe and secure during transfer and while in use for business purposes. We routinely subject our security systems, practices and procedures to rigorous testing.
System Backup
We back up data critical to daily operations every night. Backup records are stored at a secure off-site location transported in locked containers. Records are tested as part of a maintenance schedule to ensure the integrity of the data. Interested in receiving our Compliance/ Data Security package? Details provided on request.

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Privacy Policy
Your trust is important to us. CU Recovery & The Loan Service Center are firmly committed to protecting your information and the information that you submit. Our notice discloses the privacy practices for CU Recovery, Inc. & The Loan Service Center, Inc. and applies solely to information collected by this web site.
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Client Service
Training is our Foundation: CU Recovery & The Loan Service Center have a strong commitment to ongoing training and development for its employees and the credit unions that they serve. With CU Recovery & The Loan Service Center you will have a world class collection staff at your fingertips. We take pride in our ability to meet the needs and goals of our credit union clients. Our employees are trained experts in all areas of collection, at any stage of the collection process, providing the highest level of customer satisfaction in the industry. They are taught from Day 1 that compliance and empathy are key ingredients to overall collection effectiveness. There are no shortcuts. Our people are trained to be aware of your brand, your goals and your sensibilities on every member interaction.
Online Tools & Reports: Manage your files through our secure website. Submit referrals 24/7, view status of files, review reports and performance, and view collector notes and amounts paid in real time.