Client Case Studies - Solutions that Work
Case Studies are a great way to discover how credit union clients have achieved success from solutions and knowledge leadership provided by CU Recovery & The Loan Service Center.   We believe actions speak louder than words, and so our focus is on providing solutions designed to help our clients reach and exceed their goals. The following success stories highlight the real results our clients have achieved:

Case Study #1 Early Contact Needed

Client
Alliance Federal Credit Union, servicing Lubbock and Hockley Counties in Texas.
The Challenge
Alliance FCU felt that they needed to reduce delinquency and losses as quickly as possible.
The Solution
Making a decision to use The Loan Service Center so that members could be consistently contacted as early as possible in the delinquency cycle.
Measurable Results
Within the first 3 to 4 months, The Loan Service Center reduced delinquency by 50% and had drastically reduced charge-offs.

Time with CU Recovery / The Loan Service Center

With both CU Recovery and The Loan Service Center for first and third party services since February 2015

Client Feedback
"I wish I had switched collection companies sooner."

Case Study #2 Consistent Debt Recovery Needed

Client
University of Iowa Community Credit Union, servicing 42 counties in Iowa as well as University of Iowa students, staff and alumni.
The Challenge
Day to day staffing challenges due to a lack of space and talent, along with a growing outstanding debt portfolio.
The Solution
The University of Iowa Community Credit Union chose CU Recovery as their third party collection agency, and in 2010 added The Loan Service Center for First Party collections.
Measurable Results
The Loan Service Center is successfully managing 750 active accounts weekly. CU Recovery has consistently achieved a recovery percent above the industry average. In 2013 results compared to 2012, CU Recovery increased recoveries by 21% for loans and credit cards and increased 21.9% for deposit accounts.
Time with CU Recovery / The Loan Service Center
With The Loan Service Center from March 2010 to present. University of Iowa Community Credit Union uses CU Recovery for all of their charged off loans with an overall recovery rate of 8.5%.
Client Feedback
"Up until about 5 years ago we split assignments with another agency and switched exclusively to CU Recovery because of their system and because of the amount of return."
Read More Case Studies