Collection Call Success is collection training built exclusively for credit unions by the collection experts at CU Recovery & The Loan Service Center.  It is a one-day training course for credit union collection staff, from supervisors to new hires.  The session will immediately improve your collection efficiencies and reduce delinquencies.

Curriculum topics will focus on collection method essentials and compliance:
  • Critique and learn from live recorded calls
  • Master the proven CUR 5 CALL TYPE collection method
  • Learn to use call assessment tools to ensure collection call quality
  • Create effective verbal and written collection communications
  • Collecting within FDCPA guidelines
  • Best practices for Skip Tracing / Repossession / Remarketing / Bankruptcy

Who should Attend: This training and course material will provide supervisors, experienced collection staff  and new collectors with tools that are valuable as a reference and for future in-house training. 

Choose from one of these flexible options:
CUSTOMIZED COLLECTION CALL TRAINING, Option #1:
 
Host a Training. CU Recovery will facilitate the entire program at your credit union, including inviting area credit unions, registration, course materials and lunch.  You receive 4 free tuitions as the hosting credit union.  There is no cost to the credit union as the host other than supply the training room/facility and beverages.
Scheduled Training Locations

CUSTOMIZED COLLECTION CALL TRAINING, Option #2:
On-site Training. CU Recovery trainers come to your credit union. The course material will shorten the time to productivity for new collectors as well as reviewing techniques that will benefit seasoned collectors.  Full or half day programs are available.
Cost:
Contact for quote

CUSTOMIZED COLLECTION CALL TRAINING, Option #3
Sponsor the Entire Program. Invite your staff and other credit unions in your area at your discretion.  Full or half day programs are available.
Cost: Contact for quote

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