Training

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Building the Foundation Collection Training

Our training courses are designed to strengthen your collection staff by increasing their knowledge and confidence, which leads to effective and productive delinquency management. Training programs are available through live digital sessions, online, and through our annual educational conference.

Explore Our Training Sessions


Bankruptcy Success

Collection Call Success

Collection Department Success

Training on the Go

The Collection Academy - Annual Educational Conference


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Bankruptcy Success

This course was developed to help creditors know their rights as a creditor in bankruptcy situations and to make sure their ability to collect what is owed is not limited.

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Collection Call Success

The class will immediately improve your collection efficiencies, reduce delinquencies, and shorten the time it takes to bring a new collector up to speed.

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Collection Department Success

An objective evaluation that includes an in-depth process of one-on-one observation from our training experts, group review, and an assessment resulting in expert recommendations to improve your department success.

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CU Recovery Collection Academy

The Academy provides current and insightful continuing education for credit union collection departments. During the two-day Academy, you will experience sessions geared specifically towards making your credit union more efficient, productive, and a better place to work.

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Training on the GO


These self-paced, online training modules will immediately improve your collection efficiencies and reduce delinquency.

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Meet Steve Kreitlow, Our Continuing Education Facilitator

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Steve Kreitlow is the facilitator for the CU Recovery Education Department. Steve was on the ground floor of The Loan Service Center start-up in 1997. Starting his career as a collector, Steve has grown with the company, wearing many hats including managing, overseeing and training Account Service Representatives. With a broad knowledge of complicated subjects such as repossessions and bankruptcy and having worked with over 50 different collection platforms in over 200 different collection departments, Steve is uniquely qualified to facilitate CU Recovery’s Building the Foundation Collection training. Steve’s personal goal is to teach collection skills that will make an immediate difference in collection department efficiencies.

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