We know that bringing new collectors up-to-speed or keeping experienced collectors' skills up-to-date is an every day challenge. With regulatory compliance essential to the collection department, today's training goes beyond teaching a skill. Operational process and procedures need to be efficient, effective, use all available resources and include a written policy.
Collection Call Success
is a training course designed to fit a full or half day format. A CU Recovery Trainer will guide your staff through collection best practices using the CUR 5 Call Type
contact plan, while covering collection communications that work, and providing specifics on collecting within FDCPA guidelines. This training will shorten the time it takes to bring a new collector up to speed as well as provide immediate results for experienced collectors in need of sharpening their skills.Details & Pricing Scheduled Training Locations
Is it time to add structure to your collection department? How about creating a collection process that is both compliant and efficient? Do you wish you had time to put it all together? If you answered 'Yes' to any of these questions, the 4-day CU Recovery consultative review and recommendation training will help create a solid framework for collection department success at your credit union. Details & Pricing
You're the Architect of this training opportunity. Tells us what you need our expertise for. Specialty situations, such as remarketing repossessions; using a written call plan; or developing staff efficiencies in day to day operations. We are your expert training resource. Details & Pricing
is the facilitator for the CU Recovery Education Department. Steve was on the ground floor of The Loan Service Center start-up in 1997. Starting his career as a collector, Steve has grown with the company, wearing many hats including managing, overseeing and training Account Service Representatives. With a broad knowledge of complicated subjects such as repossessions and bankruptcy and having worked with over 50 different collection platforms in over 200 different collection departments, Steve is uniquely qualified to facilitate CU Recovery's Building the Foundation Collection training. Steve's personal goal is to teach collection skills that will make an immediate difference in collection department efficiencies.