Our training courses are designed to strengthen your collection staff by increasing their knowledge and confidence, which leads to effective and productive delinquency management. Training programs are available through live digital sessions, online, and through our annual educational conference.
This course was developed to help creditors know their rights as a creditor in bankruptcy situations and to make sure their ability to collect what is owed is not limited.Learn More and Register
The class will immediately improve your collection efficiencies, reduce delinquencies, and shorten the time it takes to bring a new collector up to speed.Learn More and Register
An objective evaluation that includes an in-depth process of one-on-one observation from our training experts, group review, and an assessment resulting in expert recommendations to improve your department success.Learn More and Register
The Academy provides current and insightful continuing education for credit union collection departments. During the two-day Academy, you will experience sessions geared specifically towards making your credit union more efficient, productive, and a better place to work.Learn More and Register
Meet Steve Kreitlow, Our Continuing Education Facilitator
Steve Kreitlow is the facilitator for the CU Recovery Education Department. Steve was on the ground floor of The Loan Service Center start-up in 1997. Starting his career as a collector, Steve has grown with the company, wearing many hats including managing, overseeing and training Account Service Representatives. With a broad knowledge of complicated subjects such as repossessions and bankruptcy and having worked with over 50 different collection platforms in over 200 different collection departments, Steve is uniquely qualified to facilitate CU Recovery’s Building the Foundation Collection training. Steve’s personal goal is to teach collection skills that will make an immediate difference in collection department efficiencies.Request a Speaking Engagement