The Loan Service Center is an integrated solution for all loan types prior to charge-off, and customizable to your needs. The solution’s strength lies in its dedicated representatives and live updates that can be enhanced with dialer technology, field services, coordinated repossessions and bankruptcy management. Expect improved collection operations and reduced delinquency, while maintaining the same “credit union friendly” approach. What’s more, we use a secure VPN connection to access your collection software and provide management of a defined portfolio, making it a seamless process.
Minimize loan loss by managing early stage delinquency with extended collection hours to ensure right party contact.
Dedicated agents work with member to find reasons and solutions for their failure to pay. Bilingual agents are available.
Convenient pay-by-phone option improves collection results.
Results of call, next contact and course of action can be viewed in real-time.
Improve your bottom line, with solutions designed for any loan type, at any stage of delinquency.